Please use this article for any tech service/bar plan questions you have. If you are using a computer or laptop, please use "Ctrl + F" to search this article.
Q - How can I get more information on technical services?
A - You are able to access Technical Services information via Pub Hub following this link:
Stonegate Pub Partners - Documents
There is a 'Guide to Technical Services' on there
Q - Who is my Lead Brewer?
The lead brewer will be responsible of most maintenance job due in a pub partner's cellar. If you are having an issue with your beer lines, not a specific line, then you would need to contact your lead brewer.
Tech services contacts:
Carlsberg Marstons 08457 820 820
Heineken 0345 8787 075
Molson Coors 03456 000 888
Asahi 08456 520 065
Diageo 03457 515 101
Budweiser Brewing Group 03308 080 415
To identify who they are, you will have to check the publican's order history to identify the main brewer on their lines.
(non-exhaustive list)
| CMBC | Heineken | Molson Coors |
|
Carlsberg Brooklyn Erdinger Hobgoblin Holsten Poretti Somersby Tetley's Shipyard Wainwrights Kronenbourg |
Amstel Birra Moretti Bulmers Cruzcampo John Smiths Heineken Brixton Inche's Orchard Thieves Strongbow Old Mout Red Stripes |
Aspall Coors Carling Blue Moon Fosters Madri Pravha Rekordelig Sharps Staropramen Peroni Worthington |
Q - How do I order beer equipment, such as beer nozzles (sparklers) or vertical extraction kits?
A - Please follow the link to Tech Service Maintenance Contact List.(new)xlsx.xlsx (sharepoint.com) to contact the relevant Brand Owner
Q - How do I chase my beer loss credit?
A - If you have recently had an equipment issue that led to you losing some of your stock, the Brand Owner that resolved the issue may have issued a ‘Beer Loss Credit’.
When a technician is out at site you should ask them whether they are going to raise a Beer Loss Credit for you, and if not, the reason why.
If you are unsure whether you are eligible for a credit, please first speak to the technician if you still have their contact details. Otherwise, please fill out a ticket on SGS.
This decision is with the Brand Owner in question, and they will contact us afterwards to arrange this. These credits are sent across to us monthly, so there may unfortunately be a wait on this.
Q - My Craft Tap is broken. What should I do?
A - Three Nations Dispense are our suppliers of Craft Tap. Their dedicated technical team are available 365 days a year 03333 209 814
Comments
0 comments
Please sign in to leave a comment.