Empties and Ullage FAQ SGPP

This FAQ document should hold questions regarding empties and ullage/faulty barrels. If you are using a laptop or computer, you can use " Ctrl + F " to search within this document. 

Q - How do I report an ullage/faulty barrel to be uplifted? 

A - Please submit your request to raise an Ullage - Submit a request – Pub Partners

Q - What information do I need to be able to report a faulty barrel? 

A - We will need to know the below information when you fill out the form 

• Product name 
• Issue with product
• Best before date
• Container details, eg. container number
• Remaining volume (how many gallons have been used) 
• Photo - if you can also send a photo of the label of the keg you are reporting 

The product needs to be in date to receive credit for an ullage. Also, if there is more than 3 gallons dispensed, this will be an automatic nil credit.

In both these circumstances, we can still arrange an uplift for you, however you will not receive credit for the product.

Q - How long will it take to uplift the faulty keg? 

A - Trade Team should look to uplift this within 10 working days, when you have a delivery to site. If it is not collected after this time, please chase on the existing ticket you have that is raised for that keg. 

Q – How do I challenge an ullage credit decision?

A – Please submit your request here: Submit a request – Pub Partners 

Our Technical Service team will raise a dispute for you and contact you once they have an update, this is likely to take around 10 working days.

Q - How do I report that I need an empty barrel uplift? 

A - Please submit your request here, using the empties/ullage form: Submit a request – Pub Partners

We need to know how many barrels of each size you have on site. 

Q - How long will it take to uplift the empty kegs? 

A - Trade Team should look to uplift these within 10 working days, when you have a delivery to site (they will not complete an uplift if you do not have a delivery). If it is not collected after this time, please chase on the existing ticket you have that is raised for that keg.